Terms and Conditions newtiwn — Complete Platform Usage Guide

These Terms and Conditions ("Terms") govern the use of the newtiwn platform, including the website, mobile app, and all related services. These Terms take effect from the date you register an account or begin using our platform.

By registering an account with newtiwn, you expressly confirm that you have read, understood, and agree to comply with all provisions in this document, including our Privacy Policy and Responsible Gaming Guide, which form part of these Terms.

Newtiwn reserves the right to change, add to, or amend these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

To register and use the newtiwn platform, you must meet the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Have full legal capacity to enter into binding agreements.
• Not a citizen or resident of a country or territory that prohibits online gambling activities.
• Not currently under any ban imposed by newtiwn for any prior reason.

During registration, you are required to provide accurate, truthful, and up-to-date information. You are responsible for keeping your account details current at all times. Registering with false or misleading information may result in account suspension and balance withholding pending investigation.

Each individual is only permitted to hold one (1) active account on the newtiwn platform. Holding multiple accounts is a violation of these terms and may result in the closure of all associated accounts along with forfeiture of any remaining balances and unused bonuses.

Newtiwn reserves the right to request identity verification (KYC) at any time. This process involves submitting documents such as a valid national ID or passport. Failure to complete the KYC process within the stipulated timeframe may result in the temporary suspension of withdrawal functions on your account.

You are fully responsible for all activities that occur in your newtiwn account. This includes all wagers placed, transactions made, and any communications sent through the platform using your login credentials.

The security of your account password is entirely your responsibility. newtiwn recommends that you:

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Log out of your account after every session, especially on shared devices.

If you suspect your account has been accessed without authorisation, please contact the newtiwn support team immediately via 24/7 live chat. newtiwn is not responsible for any losses arising from unauthorised access resulting from your own negligence in protecting your login credentials.

All financial transactions on the newtiwn platform are processed through verified and approved payment methods. The platform accepts deposits and withdrawals via FPX (all major Malaysian banks), Touch 'n Go eWallet, GrabPay, and USDT (crypto).

Regarding deposits, the following terms apply:

• Deposits are processed instantly (within 1–5 minutes) depending on the chosen payment method.
• Minimum and maximum deposit limits vary depending on the payment method and your account level.
• Newtiwn reserves the right to reject or delay the processing of suspicious deposits pending investigation.
• You may only deposit funds from a payment method registered in your own name.

Regarding withdrawals, the following terms apply:

• Withdrawals are typically processed within 5–30 minutes for accounts that have completed KYC verification.
• Daily minimum and maximum withdrawal limits are set according to your account level and payment method.
• First-time withdrawals or those exceeding certain limits may require additional review by our finance team.
• Withdrawals may only be made to the same payment method used for the deposit, or to a verified bank account registered in your name.

Newtiwn offers a variety of bonuses and promotions to its members from time to time. All bonuses and promotions are subject to the specific terms and conditions stated in the relevant advertisement or promotions page, in addition to the following general terms:

• Rollover requirements: All bonuses must meet the rollover requirements before winnings can be withdrawn. The rollover rate is stated in each promotional offer.
• One bonus at a time: Only one bonus may be active at a time unless otherwise stated in the promotion's terms.
• Validity period: Each bonus has a set validity period. Expired bonuses will be automatically forfeited without compensation.
• One offer per account: Welcome bonus offers and first-time promotions may only be used once per account, per household, or per device.
• Prohibited misuse: Any attempt to exploit or abuse the bonus system will result in bonus cancellation and potential account suspension.

Newtiwn reserves the right to modify, withdraw, or cancel any bonus or promotion at any time without prior notice. newtiwn's decisions on all matters relating to bonus eligibility are final.

All games and betting on the newtiwn platform must be conducted in accordance with the rules set for each game category. The following general terms apply across all game types:

• Confirmed bets are final and cannot be cancelled except under specifically stated circumstances.
• In the event of a technical issue during a gaming session, newtiwn will use server records as the definitive reference.
• Wins are credited to your account automatically once the result has been verified by the system.
• In the event of a dispute over game results, the newtiwn team will review server records and the final decision shall be conclusive.

For Sports Betting specifically, the following additional terms apply: postponed or cancelled matches will be processed according to the relevant market rules; the odds displayed at the time a bet is placed will be used to calculate winnings, not the odds after placement.

Use of the newtiwn platform is subject to compliance with the code of conduct set out herein. The following activities are strictly prohibited and may result in immediate action including account closure and forfeiture of balance:

• Identity fraud: Using another person's name, documents, or information to register or verify an account.
• Money laundering: Using the newtiwn platform as a channel for money laundering or financing illegal activities.
• System exploitation: Using automated software (bots), scripts, or other technical methods to gain an unfair advantage in games.
• Hacking and interference: Any attempt to disrupt, breach, or compromise the security systems of the newtiwn platform.
• Bonus abuse: Creating multiple accounts or colluding with others to exploit bonus offers.
• Collusion in games: Colluding with other players to manipulate game outcomes, particularly in Live Casino games.
• Threats and harassment: Threatening, harassing, or behaving in an abusive manner toward newtiwn support staff.

Newtiwn uses advanced detection systems to identify suspicious behaviour. All cases of potential violations of these terms will be thoroughly investigated before any action is taken.

Newtiwn reserves the right to temporarily suspend or permanently close any member account under the following circumstances:

• Violation of any provision under these Terms and Conditions.
• Detection of fraud, money laundering, or other illegal activity.
• Failure to complete the identity verification process (KYC) within the stipulated timeframe.
• Requests from relevant legal authorities.
• Closure requests submitted by the member themselves for any reason.

If your account is suspended due to suspected fraud or a breach of terms, your account balance will be held until the investigation is complete. If the investigation finds you to be in the clear, your full balance will be returned. If a violation is proven, newtiwn reserves the right to forfeit the balance and bonuses in accordance with the authority granted under these terms.

You also have the right to close your account at any time by contacting our support team. Any valid balance will be returned to you via an approved payment method once all conditions have been met.

Newtiwn takes the protection of your personal information seriously. All data you provide to us is secured with TLS 1.3 encryption and stored on secure servers in accordance with the latest industry standards.

Your personal information is collected and used solely for the following purposes:

• Identity verification and account management.
• Processing of financial transactions.
• Account and promotional communications (if you have opted in to receive them).
• Compliance with applicable legal and regulatory requirements.
• Service improvement and user experience enhancement.

Newtiwn will not sell, rent, or disclose your personal information to third parties without your consent, except as stated in our Privacy Policy or as required by law. For more information on how we manage your data, please refer to Privacy Policy in full.

Newtiwn is committed to promoting healthy and responsible gaming practices. We provide a range of self-control tools that members can activate according to their own needs:

• Deposit limit: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss limit: Set the maximum loss limit you are willing to bear within a given period.
• Session time limit: Limit the amount of time you spend on the platform each day.
• Account break: Pause account activity for a period of 24 hours, one week, or one month.
• Self-exclusion: Self-exclude from the platform entirely for an extended period (minimum 6 months).

If you feel that your gambling activity has become a problem or is affecting your personal and financial life, we encourage you to seek help. Please visit the Responsible Gaming or contact our support team for appropriate guidance and assistance resources.

The newtiwn platform is provided on an "as is" and "as available" basis. newtiwn makes no guarantee that the service will be uninterrupted, error-free, or fully secure from cyber threats, even though we take all reasonable steps to ensure this.

To the extent permitted by law, newtiwn is not liable for:

• Any financial losses arising from betting or gaming decisions.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Losses arising from your own negligence in safeguarding your account credentials.
• Any indirect, incidental, or consequential losses arising from use of the platform.

Newtiwn reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform unless otherwise stated.

For material or significant amendments, newtiwn will endeavour to notify members via in-platform notifications or their registered email at least 7 days before the changes take effect. However, it remains your responsibility to review these terms periodically.

Continued use of the platform after the effective date of any amendment constitutes your acceptance of and agreement to the revised terms. If you do not agree to the changes, you have the right to close your account and withdraw any valid balance in accordance with the established procedure.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or any aspect of newtiwn's services, please contact our team through the following channels:

• Live Chat: Available 24/7 directly within the newtiwn platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for inquiries that require detailed clarification or supporting documents.

The newtiwn customer support team operates in both Malay and English, available 24 hours a day, 7 days a week including public holidays. We aim to respond to all enquiries within 24 business hours.