Privacy Policy newtiwn — Your Personal Data Protection

Newtiwn ("we", "Platform") is the data controller for all personal information collected from its members. This Privacy Policy explains in detail how we collect, use, store, protect, and disclose your personal information when you use our platform.

This policy applies to all newtiwn platform users, including those who register an account, browse the site without an account, or use our mobile app. By using the newtiwn platform in any way, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy at every stage of your interaction with our platform. If you have any questions about how we handle your data, the newtiwn privacy team is ready to assist through the channels listed at the end of this document.

Newtiwn collects various types of personal information depending on how you interact with our platform. The table below provides a clear overview of the data categories we collect:

Your personal data is collected through several different methods as you interact with the newtiwn platform:

• Account registration and verification: Information you provide when creating a new account, including during the KYC verification process.
• Platform usage: Data automatically generated when you use the platform — including games played, bets placed, and session duration.
• Financial transactions: Information related to deposits and withdrawals you make via various payment methods.
• Communications with us: Every time you contact customer support via live chat, email, or any other channel, the conversation may be saved for quality and reference purposes.
• Cookies and similar technologies: Information is collected automatically when you browse the platform using technical, analytics, and security cookies.
• Third-party sources: In certain cases, we may receive information from third-party identity verification providers for KYC compliance purposes.

Newtiwn uses your personal data solely for legitimate and necessary purposes. The following are the primary purposes for which that data is used:

• Account management and verification: To create, manage, and verify your account identity, including the KYC process required for regulatory compliance.
• Transaction processing: To process all deposits, withdrawals, and other financial transactions accurately and securely.
• Service delivery: To ensure the platform operates correctly and delivers a smooth gaming experience for you.
• Security and fraud prevention: To identify, investigate, and prevent fraudulent activity, money laundering, or platform abuse.
• Service communications: To send you important notifications regarding your account, transactions, and policy changes.
• Customer support: To help you resolve any issues or inquiries related to your account or the platform.
• Legal compliance: To fulfill applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Continuous improvement: To analyze usage patterns for the purpose of improving platform functionality, design, and performance.

Newtiwn does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. However, there are specific situations where we may need to share your data with other parties:

• Approved service providers: We share necessary data with third-party service providers that support our platform operations — including payment providers, identity verification services, and analytics platforms. All such providers are bound by strict data confidentiality agreements.
• Legal compliance: We will disclose data when required by law, court order, or a competent authority.
• Protection of legitimate interests: In cases of suspected fraud, money laundering, or security threats, we may share relevant data with the appropriate parties, including law enforcement agencies.
• Business transfers: If newtiwn is involved in any merger, acquisition, or sale of assets, user data may form part of the transferred assets. You will be notified in advance of any such changes.

In all data sharing situations, newtiwn ensures that receiving parties have adequate data protection obligations and that data is shared only to the extent necessary for the stated purpose.

The security of your personal data is newtiwn's highest priority. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, destruction, or accidental disclosure.

Key security measures we use include:

• TLS 1.3 Encryption for all data in transit between your device and our servers.
• Encryption of data at rest — sensitive data is stored in encrypted format using AES-256 standards.
• Role-based access control — only authorized personnel may access user data, and only to the extent required for their duties.
• Two-factor authentication (2FA) available and encouraged for all member accounts.
• 24/7 system monitoring to detect any suspicious activity or potential security breaches.
• Regular security audits including penetration testing by independent security experts.

The newtiwn platform uses cookies and similar technologies to enhance user experience, ensure platform security, and understand how members use our services. Cookies are small text files stored on your device when you visit our site.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as Login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Helps us understand how users interact with the platform — including the most frequently visited pages, time spent, and navigation patterns.
• Preference cookies: Saves your preferences such as language, display settings, and game preferences so you don't have to reconfigure them each time.

You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality and security of your newtiwn account.

As a newtiwn member, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of these rights, please contact our privacy team via live chat or support email. We will process your request within 30 working days.

The newtiwn platform is a service designed exclusively for adults aged 18 and above. We do not intentionally collect or process personal data from children or individuals below the minimum age requirement.

If we discover that personal information of a child has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on our platform without permission are required to contact us immediately.

As an online platform, some of your personal data may be processed or stored on servers located outside Malaysia. This occurs primarily when we use third-party services for platform operations, such as cloud infrastructure providers or analytics services.

In all cross-border data transfer cases, newtiwn ensures that:

• The destination country or region maintains a level of data protection equivalent to or higher than local standards.
• Appropriate data protection agreements have been put in place between newtiwn and the data recipient.
• Data is transferred only for legitimate purposes necessary for platform operations.

Newtiwn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the way we operate.

When significant changes are made to this policy, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will be updated with each amendment.

Continued use of the platform after an amendment's effective date constitutes acceptance of the updated policy. If you do not agree with the changes, you may choose to close your account and request withdrawal of any valid balance.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the newtiwn privacy team through the following channels:

• Live Chat: Available 24/7 directly within the platform — the fastest way to get an immediate response on privacy matters.
• Email: [email protected] — for privacy inquiries requiring detailed clarification or document submission.

We aim to respond to all privacy-related enquiries within 72 hours. For requests involving user rights such as data access, correction, or deletion, the response time is within 30 business days.